Reference

How Haya Baji Handles Your Personal Data

Your account information — from your bKash wallet details to your login history — is handled under a clear set of rules we've built into every part of the platform.

Data Collection PolicyAccount SecurityWallet PrivacyYour Consent Rights
Explore the Lobby Read FAQ
Haya Baji How Haya Baji Handles Your Personal Data

How We Keep Your Account Data Safe

We've built account security and data handling into the platform from the ground up, not as an afterthought. Here's what that looks like in practice.

Encrypted Connections Every session on Haya Baji runs over SSL encryption. Your login credentials, bKash references and personal details travel through a secured channel and are never exposed in plain text.
Payment Data Isolation Wallet identifiers from Nagad, Rocket or bKash are stored separately from your gameplay data. Payment processors receive only the transaction reference they need — nothing from your game history.
Access Controls Your account data is accessible only to staff with a verified operational need. We log internal access events and review them regularly as part of our data governance process.
Retention and Deletion We keep your data only as long as required by applicable regulations. Once that period ends — or if you request deletion — your records are removed from active systems in line with our retention schedule.

Get Help With Privacy Questions

If something about your data or account privacy is unclear, our support team can walk you through it. Reach out through any of the channels below and we'll respond with the specific details tied to your account.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Our team handles privacy queries including data access requests and wallet-link questions directly in chat.

Email Support

Send your privacy or data-deletion request to our support address. Include your registered contact detail so we can locate your account and respond accurately.

Account Settings

Some privacy controls — like communication preferences and linked wallet visibility — are available directly inside your account settings without needing to contact support.

Haya Baji What Our Privacy Practices Cover

What Our Privacy Practices Cover

When you open an account with us, we collect the information needed to verify your identity, process deposits through bKash, Nagad or Rocket, and keep your session secure. That includes your name, contact details, payment references and device identifiers. We do not sell your data to third parties. Retention periods follow the requirements of the jurisdictions where we operate, and you can

request a copy of your stored data or ask us to delete it by contacting support directly. Any data shared with payment processors — such as the wallet reference generated when you top up via Nagad — is limited to what those processors need to complete the transaction. Nothing more passes across.

Privacy Terms You Should Know

A quick reference for the data and privacy terms that come up most often when you're managing your Haya Baji account.

01
What is personally identifiable information (PII)?

PII is any data that can identify you directly — your name, phone number, email address or bKash wallet number. We collect only what's needed to run your account.

02
What does KYC mean?

KYC stands for Know Your Customer. It's the identity verification step we carry out before processing withdrawals, confirming your details match the wallet or bank account you've registered.

03
What is a data retention period?

The length of time we're required to keep your account records after you close your account or stop using the platform, as set by applicable regulations in your region.

04
What is a cookie?

A small file stored in your browser that helps us keep your session active, remember your preferences and understand how pages are used — without storing payment credentials.

05
What does data portability mean?

Your right to request a copy of the personal data we hold about you, in a readable format, so you can review it or transfer it if needed.

06
What is a privacy consent withdrawal?

Your right to withdraw a consent you previously gave — for example, opting out of marketing messages — without affecting the core account services you use.

Common Privacy Questions Answered

Real questions about how your data works on Haya Baji, answered plainly.

We collect your name, contact details, device information and the wallet reference linked to your bKash, Nagad or Rocket account. We collect only what's needed to verify and service your account.

Your wallet number is passed only to the relevant payment processor to complete a transaction. It is not shared with game studios, analytics providers or any other third party.

Contact our support team via live chat or email with your registered details. We'll locate your account and send you a summary of the data we hold within a reasonable timeframe.

Yes. Submit a deletion request through support. We'll remove your data from active systems once any legally required retention period has passed for your region.

We use cookies to keep your session running and to understand page performance. You can manage cookie preferences through your browser settings; some features may not work without session cookies.

Yes. The privacy rights available to you — including access, correction and deletion — depend on your local law and the eligible regions in which our platform operates.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoHaya Baji BankingInfoRoulette LuckyWheelInfoHaya Baji Glossary

Related pages

Haya Baji Bangladesh Haya Baji Casino Golden Minar Slots About Us Cricket Expert Bets