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Legal Terms That Work for You

Before you open an account and start using bKash, Nagad, or Rocket to fund your wallet, take a few minutes to understand where you stand.

Jurisdiction-aware accessAccount holder rightsWallet and payment termsDispute and contact paths
Haya Baji Legal Terms That Work for You
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your personal data — name, contact details, and payment records tied to bKash, Nagad, and Rocket — is stored securely and used only for account management, verification, and legal compliance. We do not sell your data to third parties. You can request a copy of what we hold or ask for corrections by contacting support through your registered account. Data is retained for as long as your account is active and for a period afterward as required by applicable obligations. If you close your account, we will confirm what is deleted and what must be kept.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Your account is protected by password and OTP verification on each login. Never share your OTP or PIN — not even with support staff, who will never ask for it.

Data Requests

To request your data, correct an entry, or ask for deletion, contact us from your registered email. We will respond within a reasonable period and confirm the action taken.

Who to Contact

For data concerns or legal notices, use the email support channel tied to your account. Include your registered number and the specific record or transaction in question.

LEGAL CONTACT PATHS

Reach Us on a Legal or Account Question

If you have a question about these terms, want to understand how your account data is handled, or need to raise a dispute about a wallet transaction involving bKash, Nagad, or Rocket, our support team is the right first step. Reach out through any of the channels below and we will route your query to the right person.

Live Chat Open the chat icon inside your account dashboard. Available during active platform hours for account and legal queries.
Email Support Write to our support address from the email linked to your account. Legal and billing queries are handled separately from general help.
Account Help Centre The Help Centre inside your account covers wallet disputes, account closure requests, and documentation requirements for eligibility checks.

What You Asked About Our Legal Terms

These are the questions we hear most often about eligibility, data, account rights, and how our terms apply to wallet payments.

Access depends on your local law and whether your region is eligible. You are responsible for confirming that online gaming is permitted where you are before opening an account.

If we close your account for a terms violation, any balance is reviewed under our wallet policy. Funds from verified deposits via bKash or Nagad are handled according to the dispute process outlined in the terms.

Send a request from the email address registered to your account. State clearly what you are asking for and we will respond with what we hold and the steps to access or correct it.

Yes. You can request deletion by contacting support from your registered email. Some data must be kept for compliance purposes, and we will tell you what is retained and why.

The governing law is set out in the full terms document available in your account. Eligibility and legal standing depend on your own jurisdiction — these terms do not override local law.

Go to the Help Centre inside your account and select the transaction in question. For bKash, Nagad, or Rocket payments, include the transaction reference number to speed up the review.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.